Refund policy

We want you to love your NEAR. pieces. If something isn't right, here's how our returns and refunds process works.

1. Returns Window

You may request a return or exchange within 7 days of receiving your order.

2. Conditions for Return

To be eligible for a return, items must be:

Unworn, unwashed, and in their original condition.
In the original packaging, with all tags attached.
Accompanied by proof of purchase (order confirmation or receipt).

Certain items — such as final sale items, underwear, or items marked non-returnable at checkout — cannot be returned unless faulty.

3. How to Start a Return

Email us at alwaysnear33@gmail.com with your order number and reason for return. We will confirm your eligibility and provide instructions for sending the item back to us.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within a reasonable time after approval.
Original shipping fees are non-refundable, unless the return is due to our error (e.g. wrong or faulty item).
Return shipping costs are the customer's responsibility, unless the item is faulty or incorrect.

5. Exchanges

If you'd like a different size or colour, let us know when you request your return and we'll do our best to arrange an exchange, subject to stock availability.

6. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, contact us within 7 days of delivery at alwaysnear33@gmail.com with photos of the issue. We will arrange a replacement, exchange, or full refund, including any shipping costs, at no charge to you.

7. Late or Missing Refunds

If you haven't received your refund within a reasonable time after approval, first check with your bank or payment provider, as processing times vary. If you still have concerns, contact us and we'll look into it.